The internal communications and engagement function is instrumental in building a great people experience to maximise engagement and performance across an organization.
Organizational progress happens by bringing together people from all walks of life, who have the drive and the influence to achieve something bigger than themselves.
It is the aim of the internal communications team to build internal understanding of the business strategy, culture and values
Internal communications efforts provide employees with timely and relevant information, reinforce the values of collaboration and innovation, build employee engagement and trust, and inspire employees to do their best work and to think of the client as a great place to work.
In addition, IC should engage and inspire all levels of stakeholders with a continuously evolving corporate narrative that drives globally consistent execution of best practices through engaging communications.
Creating concise, compelling and timely communications that utilize all available platforms and media including, but not limited to live events, written communications, round-table meetings, intranet messages, video, new associate onboarding, training and presentations is vital to keep employees on the pulse.
To build a great people experience, it’s important for IC to synthesize business language and complex information into clear, relevant messages and writing and editing with clarity of purpose, intent and broad perspective for a variety of internal audiences.
Building a tribe where extra-ordinary people work together to enable success and to realize their full potential, passion and competencies takes a multi-dimensional understanding and sythesizing of business objectives.
Fostering a team spiriti includes visualizing the actions that each and every person can take in order to contribute to the mission of the organization. It is effective and motivating to regularly post and share information about what a team or the organization has achieved.
A well-functioning internal communications system can motivate employees to work toward common goals. Internal communication presents a valuable opportunity for companies to understand their workforce better.
Talking to employees is a key business function that inspires and aligns our whole organization.Effective internal communication is a powerful force that leads to a 40 percent increase in customer satisfaction, a 30 percent increase in profitability, and a 36 percent increase in the overall performance of a company.